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Support → Common Issues

Sharing Crash Logs

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Crashes can happen for many reasons. Sharing your crash log makes it much easier to understand the issue and fix it. Here’s how to share a crash log from your device.

1. Go to Settings ➡️ Privacy ➡️ Analytics & Improvements

2. Tap Analytics Data and locate the Sofa crash log

3. Share the Sofa crash log

Tap the share icon and email the crash log to feedback@sofahq.com. It’s helpful to also include any details about the crash in your email.

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